[I][B]IF YOU FORGET THE PIN NUMBER FOR YOUR TWIC, YOU MAY HAVE TO GET A NEW CARD [/B]
The Transportation Security Administration (TSA) has announced it no longer has the ability to reset PIN numbers on Transportation Worker Identification Credentials (TWIC) issued on or before Oct. 21, when the TWIC system was shut down because of a power outage. What this means in practice is that TWIC holders who can’t remember their PIN numbers may have to request a new TWIC card. The new TWIC card will be issued free of charge if the TWIC holder turns in the old card.
If you remember your PIN number, there is no reason to do anything. If you can’t remember the PIN or you think you might not remember it correctly, you should go to a TWIC enrollment center to test the PIN. Once at the enrollment center, if you cannot remember your PIN, you can request a new TWIC at no cost. There is no fee as long as you turn in your old card at the same time. If you do not have your old card, you will be charged the lost card fee of $60.
If you have questions, call the TWIC HelpDesk at 866-347-8942. When the prompts begin, press 3. When you get to that menu, press 2. That will get you in touch with a HelpDesk employee.