TWIC issues

I’m in the adjudication process of my TWIC enrollment and have been since Dec. 18th… the girls at the enrollment center told me that the process has been averaging around 7-10 business days. I called the help desk and they told me to call back on Jan. 18th, but I plan on contacting them weekly until I get some sort of concrete response. I was just wondering if anyone else was experiencing a delay in this process.