Currently waiting on the receipt acknowledgement of my medical cert renewal and after reading some other posts talking about issues, realized that the email domain may be an issue.
That being said, I’d like to start a list here for reference on which email addresses seem to cause issues for folks when submitting. If you’ve had troubles with your email address, comment on this thread and I’ll add it below.
To start it off:
Protonmail .com (will remove if it finally goes through)
I just sent mine in july 2nd. I don’t expire till december, but anyway…
I called NMC before emailing. They were very specific about how to format the file name and email subject. Lastname_firstname_marinerreference#. I don’t recall doing that before, but i did it this time.
I also got a very cryptic response if i would get an acknowledgement email that it was received. She made it sound like a 50/50 chance. I did get one in the middle of the night that night. Fyi i use gmail so that must not be a problematic domain.
Yeah, I saw that, I’m guessing it’s for some sort of automatic processing/entry system. Anyway, I’ve got until December on my current one, so I’m gonna give it another week before I resubmit it with my personal (Gmail) account. If that goes right through, then it’ll be pretty obvious where the issue is.
Took 3 minutes after sending from my Gmail account to get the “received” email back, even after normal work hours. So that answers that.
Got an email that yesterday mine was awaiting evaluation.
This morning received an email, approved to print.
So basically i renewed 5 months early anticipating a processing delay based on various accounts from others over the last few months. Way faster than i expected. Oh well, better safe than sorry.
I’m looking to be in the same boat too. I remember it taking 3 months to process medicals not all that long ago.