KCampo & all other with slow TWIC responses,
Try a Freedom of Information Act request to DHS/TSA (see below)asking for all documents pertaining to your application for a TWIC and the reason(s) for the delay in issuance. Start with e-mail, follow any instruction received exactly, & follow up immediately with a registered, return receipt paper letter so that you have documentation. TSA must respond no later than 20 workdays after receipt, as required by the FOIA statute. It may unjam the system as a live person (hopefully), will have to go hunt down the documents pertaining to you to respond.
If TSA does not respond IAW the FOIA statute, they have handed you cause for action and the best route then to resolution would be to send all paperwork to your congressional representative seeking relief.
Address is as follows:
Transportation Security Administration
Freedom of Information Act Office, TSA-20
601 S. 12th Street
11th Floor, East Tower
Arlington, VA 20598-6020
FOIA Officer: Kevin J. Janet,
FOIA Requester Service Center Contact: Deborah Snowden
Phone: 1-866-FOIA-TSA or 571-227-2300
Fax: 571-227-1406
E-mail: foia.tsa@dhs.gov
More info @: Freedom of Information Act (FOIA) | Homeland Security
In my experience, FOIA officers are usually responsive to personnel issues such as this if approached politely, as in “can you please help me”. People who are irate, indignant or pissy tend to get service that moves more slowly than frozen molasses, statutory requirements regardless.
Be nice, use lots of sugar, no vinegar and you might just catch this fly.
FWIW…I have a commercial drivers license, Class A with hazmat, and the difficulties I went through to get the hazmat clearance from DHS (same procedure & a fee of course…different contractor) would have the Pope kicking in the stained glass windows of St. Peter’s Cathedral. I had to provide fingerprints twice, as per letter from DHS, mine, taken by scanner, were not machine readable. Contractor’s mistake, but I paid for the error with more delay, my time & mileage.
Hope this helps.
Guampaul
Former federal FOIA Officer