They seem to recognize that they are in a service industry! As explained below, I highly recommend MAMA even though I have not stepped foot on their facility.
I found myself needing to take two STCW crowd control courses within the next three weeks before going overseas. I called everywhere. But nobody was offering the course.
Then I heard about someone being in a similar situation who took their crowd control courses at Mid-Atlantic Maritime Academy (MAMA). MAMA put together a private course for this other person and charged a very reasonable premium for the private class.
I called MAMA and explained my situation. They were extremely helpful and are willing to work with me to take care of my course needs - even if I am the only student.
I spoke with a woman named Robin who was very helpful. She even returned phone calls when she said she would!
p.s. I took most of my STCW courses at Maritime Professional Training in Fort Lauderdale. They did not return my phone call for four consecutive days.