I just talked to someone at NMC and they told me to let you guys know that when you apply for your VSO be sure to send copies of all your credentials especially your STCW. Also be sure to send the required sea service.
The problem is if they don’t have your discharges in the computer they have to send for your legacy file to get your service. It may be downstairs or if it is over six months old it has been sent to archives in D.C. due to the fact that they don’t have room to store all the files. It can take several weeks to get your old file.
Never assume that they have everything they need to process the application. Always send copies.