Grrr… After three weeks of asking them to tell me what they need, I finally get to talk to an examiner and find out that they have lost information related to sea time I submitted seven years ago. And now I have to prove the information that I previously gave to the Coast Guard, and which they accepted for my first license and two upgrades - 2 at the REC and one and NMC. If I have the info it is in a storage facility on the other side of the US.