Submit. Can’t open my PDF. Send another version. Can’t open PDF. Wait 14 business days to confirm receipt. One more week to find out they can’t open a PDF. Resend new PDF that I can verify opens on Mac / iOS / Windows 7 and 10. 14 business days to confirm receipt. 7 more to find out they can’t open a PDF.
I started my renewal process 9 months early because I knew this company is a problem.
I’m willing to bet the metric they report as part of their contract gets reset when they kick back an application for additional information, and thus the timer gets reset and they can report good stats.
This is INSANITY.