OOOPs!!! Forgot that the lifeboats were hanging outside:
the contact caused a lifeboat to fall into the sea (due to a winch failure)
Due to winch failure? Iād have thought it was due to being crushed between a gantry crane and a 185k-ton vessel 
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That was what made the front fall off.
āWe think the lifeboat actually would have been fine, if it werenāt for that pesky winch failureā - Nobody (Costa)
This was in the access channel to the old port of Savona, on the dock for smaller commercial vessels. āSmeraldaā transited off this dock to reach her specially prepared home dock (she is much larger than the other Costa ships).
The second video on this site, shot near her bow, after second 50, shows a Yokohama fender squeezed and then ejected, near the bow:
This would mean, she hit the dock with her bow, in this narrow channel.
Steering/propulsion failure?
PIO? Thatās far from inconceivable if the port predominantly handles smaller ships.