[QUOTE=Kennebec Captain;179725]I think the first call was from the captain to the DPA and it went to voice mail.
The second call must be to some company number or an answering service and goes nowhere.
The third call is from the CG to the DPA. Best as I can tell the CG has recieved information from the ship that something is amiss but they don’t seem have gotten much info. The CG is seekiing more info from the DPA. During that call the DPA tells the CG that he had gotten a message from the ship, presumably the voice mail of call #1, and had contracted the ship but the SAT phone had cut off before he was able to get more infomation.
It had to have been difucult for the families to hear those calls.[/QUOTE]
Thanks for that summary, can’t get the feeds.
The nature of that phone call with the call center operator is disturbing on so many levels and is only intensified by the fact that these people lost their lives.
These observations below have nothing to do with the situation they had gotten themselves into and are not offered as any meaningful link in any chain of errors but I can’t help thinking something is wrong in the shoreside management of that organization.
Calling a DPA for an operational emergency? Why? The DPA is a construct of the ISM code. The purpose is to have an independent path to report safety management discrepancies to the highest level of management without having to go through normal chain of command. Shoreside ship management cutting back on PPE or essential outfitting, not authorizing required repairs, failure to provide proper procedures or assistance as documented in the SMS, failure of lower levels of the chain of command to address safety issues raised? Contact the DPA and follow the procedures. These folks would typically be in the HSE or training side of the house precisely so they are out of the normal chain of command and can in theory call the CEO directly.
Maritime emergency? Wouldn’t you be calling the Superintendent, Fleet manager, VP of Operations? I mean his cell phone, at home 24/7 or if being covered that information would be known to all vessels or the phone would pass to the replacement. Most SMS’s have established an emergency response team (ERT) and I don’t see why it would make any sense for a DPA to call that out.
Someone in the operational chain of command should have taken the call, presumably instantly understood the situation and offered reassurance that “as soon as we hang up I am calling the USCG to alert them and call out the internal ERT to get them to working the issues”. Or maybe “don’t worry Mike stay on the phone with me I have someone making calls right now. Lets work the problem, what have you done, what can we do.” It may have been too late, I’m not suggesting it wasn’t. But this crew (any crew) deserved better than dealing with an inane process including having to give phone numbers and spelling the ships name. By the way not slighting the poor operator being stuck in that situation, she must be feeling horrible too. My goodness a simple agreed upon code word /phrase would suffice to let an operator know what is going on with out filling in a script.
Let this be a lesson to those who author and construct SMS’s and ERT procedures. Sounds real good on paper huh? Worked fine in an exercise huh? That procedure is disgraceful.
Two different arguments about what they were doing there and how they got in that trouble. Once in trouble the response should be more effective than that. If I was looking for lessons learned one might be “call early and often” because you might get stuck pressing “1 for English”.
Likewise with the QI reference. This is an OPA 90 construct for an individual authorized to call out the calvary for an oil spill response. Why was he calling them? Was that the only person he could get to answer the phone? I have been away from OPA 90 and US flag for a while now, did they ever pass and implement the OPA 90 of the salvage and fire fighting scheme that was talked about for so long? Is that how a QI might be reasonably called in this situation? To call out towing / salvage assets? I know in some cases the QI could actually work for a third party contracted for by the shipping company. Was that the case here or does Tote designate someone else in the chain of command as a QI?
I know companies are free to build their own SMS’s and create their own org charts but I really don’t get this mixing of terms that up to now seemed so clear to me. Maybe operations people are no longer ex captains and chiefs but MBA’s, HR or finance professionals, lawyers, risk management types or venture capitalists (or their offspring) so they are only too glad to not have to carry an electronic leash and talk to ships crews.
I guess I could have it all wrong (did any of the panel ask them about their org chart and why he was calling a DPA?) but they sure look like they let that guy down notwithstanding any errors on his part.
This really is so sad and gut wrenching.