Telephone dialouges between shipping agency and the captain!

I am not sure if this is the right forum to put some questions about all possible telephone dialouges between shipping agency and the captain .:o
I have just started to work in a shipping agency. Now I need to know some on how to start a telephone dialouge /or answer the telephone
asking/telling the route of the ship ? how and when to berthing…/loading/unloading the goods…

I would be gratefull to anyone who can help me on this issue. or giving me a website name …:o


Just curious- if you just started work with a shipping agency, wouldn’t the company you work for provide that training?

Are you serious…please tell us what company you work for so we know what we’re dealing with.