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Dear NOAA Customer,
The National Oceanic and Atmospheric Administration’s (NOAA) Office of Coast Survey (OCS) wants to know whether you are satisfied with our products, services and data, and whether you have suggestions as to how they can be improved. This information will be used to enhance NOAA’s Navigation Services products, services and data to better meet your needs.
Please click on the link below to an online questionnaire. The survey should take no more than 10 minutes of your time – we have designed it with check boxes so it is easy to complete. The survey has two tracks, one for professional maritime users of our products and data and another for recreational users.
Both portions of the survey are built from trend information gathered in previous Nautical Charting Customer Satisfaction surveys conducted by NOAA’s Office of Coast Survey. You will only be asked to fill out one section of the survey (either the Professional or Recreational portion of the survey), whichever is most pertinent to your interests.
Please click on the following link to access the questionnaire.
http://www.snapsurveys.com/swh/surveylogin.asp?k=133898277097
All data collected in this survey will be analyzed according to the specifications of the Market Research Society’s Code of Conduct, which assures confidentiality to those participating in the survey. The information provided by answering the questionnaire will only be used for statistical analysis.
When you have completed the questionnaire please click on the “SUBMIT” button, then wait for the National Ocean Service website to be displayed. This will ensure we receive your responses. Strategy, Research & Action Inc, a company that specializes in research on Charts and other navigation products, will receive the sent surveys, analyze the questionnaires and provide NOAA with the statistical results. Please complete the survey by July 5, 2012.
If you have any comments regarding this survey or any other aspect of this collection of information, please contact Matthew Kroll (matt.kroll@noaa.gov), National Ocean Service, 1315 East-West Highway, SSMC3, Room 6350, N/CS5, Silver Spring, Maryland 20910.
We appreciate your help and we look forward to hearing from you.
Sincerely,
Kathryn L. Ries
Acting Director, Office of Coast Survey
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