That delay is due to the new passports. They’re having issues with the hard plastic photo page from what I understand.
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Falling Waters is barely WV. It’s about an hour to Bethesda for example.
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It’s a suburb of Washington and Baltimore. Even closer to Loudon County, VA with some of the best schools in the country.
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After my request for reconsideration was denied and my evaluator stopped responding, I called my congressman. I had some very senior NMC employee call me within about a week, an apology, and my letter to test sent the next day. This was some years ago, and involved a request to test for both master and mate 500. Evaluator couldn’t wrap her head around why I wanted mate if I had the time for master.
Also my congressman at the time was the chair of the Homeland Security appropriations subcommittee. Maybe that made a difference, maybe not.
Regardless, congressional offices typically have fairly robust constituent services staffs to help folks unjam this sort of thing.
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The delays have been going on much longer than the “new printer” excuse.
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I had to do the same thing with the TSA and a TWIC renewal. I lost an entire hitch waiting for a renewal and could never get past the answering service the TSA uses. I submitted a request to Senator Mark Warner of Virginia for assistance. The same day his office sent an inquiry, I received a call directly from the TSA notifying me that my TWIC would be mailed immediately.
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Very impressive, Im sure you guys are top tier 
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You got him good boss