I just had a very pleasant phone call from a Public Affairs officer in Honolulu, from District 14. Earlier today I sent an email asking about the sinking of the “Cape Elizabeth”.
This gentleman called just to let me know they were working on my question, didn’t have anything for me yet, but he wanted to make sure I didn’t feel as if my question “had disappeared into the internet somewhere”.
How I wish he would train the folks at NMC in customer service! Why one branch can be so good while another sucks so hard is beyond me. I know NMC’s turnaround time has improved greatly, but their phone support folk are the pits, usually. Not always, of course, in case someone wants to flame me on this.
Kudos to the public info people at District 14, Honolulu!