Should I worry about twic card

Ok here is the deal I had my twic once before it had expired two days before I went to school so I reapplied , I am new in the industry , ( had twic before at previous job) tas wanted more info about a crime that had happened prior to me having my twic the first time ! I sent in the waiver however tomorrow will be 60 days and still no word the call center is pointless they give you the same run around and tell you pretty much anything you wanna hear ? Should I be worried ? And what would my next course of action be ! And no the crime was not a crime that was listed on their list .
Any and all help would be helpful !