Problem discovery. Our typical response to a problem is to try to find a way to solve it, but that may not be the best idea. In this essay, John Schmitt explains why it can be more productive to take time at the beginning to clarify the nature of the problem we are facing.
https://www.shadowboxtraining.com/news/2021/09/24/focusing-on-the-problem-part-one/
The study found that experienced officers spent much more of their time examining the situation than did the less experienced officers — but that once they felt they understood the situation, they were much quicker to develop a course of action.