The more customer service oriented Evaluators who give out their names, direct emails, and phone, tend to get things done. Problems can be cleared up quickly. However, most of the time It's hard to find out the Evaluator's name, and they will not give out their direct email, or phone. These Evaluators get nothing done.
There is a dire need for NMC Express Service for a substantial additional fee. The additional fee would put the mariner (or license consultant) in direct contact with a senior Evaluator that would be required to make a decision to approve, approve with conditions, or deny an application within 5 days.
There is nothing difficult or time consuming about most applications. The difficult applications (e.g. with combined tug and barge seatime and tonnage limitations) may be difficult to calculate, but they do not get easier or more accurate with months of delay. A decision should still be made promptly. It is understood that the difficult decisions may have a higher error rate, but dragging the decision out for months does not change that.
Given how incompetent that many of the Evaluators are, there are a lot of Requests for Reconsideration. There should be Express Service available for these decisions too. There is no excuse for a Request for Reconsideration to take several months.