Just finished up a live online chat with someone from the NMC, just astonished at the incompetence.
I have an application in process for a domestic endorsement.
Things started off pretty smoothly, I emailed all my stuff to REC Boston on Saturday, Jan 23, 2016. REC Boston emailed me back on the morning of Monday, Jan 25, to let me know all was recieved, and that they would review for completeness and send it along to the NMC if all was well. So far so good.
So, on Wednesday, January 27, I get 2 emails from the NMC automated system. One was for the domestic endorsement I had applied for, and the other was for a medical certificate. I thought this odd, because I did not apply for a medical certificate. My application was only for the domestic endorsement. I had applied for a new medical certificate back in September of 2015, and recieved it with no questions or concerns from the NMC. Included was the waiver letter I have for obstructive sleep apnea, well controlled with a CPAP machine.
So, I continue to get these automated emails for both the application for the domestic endorsement AND the medical certificate. After the email on Feb 5 saying my stuff was in for medical approval, I contacted the NMC and asked them why I was getting emails for a medical certificate application when I had just applied for and received one in the past couple of months, and their answer was that it was probably just a glitch, that the application for the domestic endorsement was taking its normal course, and the emails I was getting about the medical certificate application were just a part of that process. "Whatever", I think, as long as the ball keeps rolling.
Well, I get emails on February 11 saying that the medical certificate (which I never applied for) had been approved and was in the mail to me. And, an email stating that the domestic endorsement had passed medical screening, and was awaiting assignment to an evaluator for PQEB. No problem, I am thinking, I expect to get an email anytime saying that the application for the domestic endorsement had been assigned to an evaluator and was being processed. Well, that email never came.
What did come was a new medical certificate in the mail. And attached was a waiver letter for my Sleep Apnea condition, as well as a paragraph telling me that when i make my next medical certificate application I need to send a report about my BLADDER CARCINOMA
Well, I got on the phone post haste. I explained to the call taker that some mistake has been made. I made an application for a domestic endorsement. I did not apply for a medical certificate, as my current one has a 2 year expiration in August 2017. And I do not have bladder cancer !!! Well, they said they would look into that.
So, in the meantime I am still twiddling my thumbs waiting for the PQEB on the domestic endorsement. This should be pretty straight forward. No emails. So I go online to check the status, and the website says it is in for medical review !! WTF, I am thinking, their email on Feb 11 said the application had passed medical review and was waiting for PQEB !!!
So I get on the good old NMC Live Chat again. Nice people, pretty helpful. What has happened is my file got puled off the queue for evaluation by PQEB because I had raised a red flag with them about this medical certificate that showed up with verbiage about bladder carcinoma!
- I never applied for a medical certificate when I applied for this domestic endorsement.
- I am flabbergasted that my calling them to say they issued a messed up waiver letter (for a medical certificate I never applied for) is now delaying evaluation of the domestic endorsement I applied for.
Shaking my head.